World's leading manufacturer and marketer of major home appliances; $19 billion sales; 70,000 employees
Client Need:
The senior HR team wanted to assure that consistent performance expectations were applied to all individuals who were doing similar work, and that common rating errors – such as one manager’s being more lenient or more demanding than another – would be spotted and corrected.
Our Solution:
Dick Grote presented a Performance Management Executive Overview for members of Whirlpool’s senior HR team, concentrating on calibration. He then designed a Performance Calibration Training Program, and conducted training sessions for 40 Whirlpool HR generalists.
Successful Result:
HR generalists throughout Whirlpool successfully facilitated calibration meetings for their particular business units. Our client reported that after the end-of-year calibration sessions, it seemed that every other sentence from the facilitators was either “Dick said this . . .” or “Remember what Dick said about . . .”
