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21st Century Insurance Case Study
Industry leader in the direct-to-consumer personal auto insurance market; $1.9 billion assets; 3500 employees
Senior management was considering implementing a new performance management system that involved forced ranking. Many managers, having heard only bad stuff about the process, were understandably nervous.
Dick Grote spoke at 21st Century’s annual management conference held at the Reagan Library. With wit and good humor he put managers at ease about the process. Finishing with a spirited Q&A session, he left no issue unaddressed.
21st Century’s managers not only understand the benefits of forced ranking, they are able to communicate comfortably about the process to their staff.