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National Security Agency Case Study
US intelligence organization that collects, processes and analyzes signals intelligence information for foreign intelligence, counterintelligence, and national defense purposes.
Congressional committees HPCI and SSCI mandated NSA to replace its antiquated performance management process with a best practices system. The agency initially attempted this project internally but failed.
With an internal NSA team, we developed a sophisticated process that included weighting of objectives and provided mandatory objectives for all personnel in leadership jobs. Rollout involved Train-the-Trainer sessions and Senior Executive Service presentations.
Eleven years after deployment and two changes of administration, the system continues to operate just as designed.