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Largest division of Sempra Energy, Fortune 500 energy services holding company; $11 billion revenues; 13,600 employees
SDG&E’s HR and line managers wanted supervisors to handle disciplinary problems in a more effective and positive way, but changing the formal corporate discipline system wasn’t an option.
SDG&E engaged Grote Consulting Corporation to present our training program, “Managing the Marginal Performer.” In one day, managers learned how to solve people problems by focusing on personal responsibility, within the boundaries of corporate policies.
Supervisors still follow the mandated discipline steps of the corporate procedure, but do so in a way that builds commitment rather than compliance.