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World’s leading manufacturer and marketer of major home appliances; $19 billion sales; 70,000 employees
The senior HR team wanted to assure that consistent performance expectations were applied to all individuals who were doing similar work, and that common rating errors – such as one manager’s being more lenient or more demanding than another – would be spotted and corrected.
Dick Grote presented a Performance Management Executive Overview for members of Whirlpool’s senior HR team, concentrating on calibration. He then designed a Performance Calibration Training Program, and conducted training sessions for 40 Whirlpool HR generalists.
HR generalists throughout Whirlpool successfully facilitated calibration meetings for their particular business units. Our client reported that after the end-of-year calibration sessions, it seemed that every other sentence from the facilitators was either “Dick said this . . .” or “Remember what Dick said about . . .”