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21st Century Insurance Case Study

Industry leader in the direct-to-consumer personal auto insurance market; $1.9 billion assets; 3500 employees

Client Need:

Senior management was considering implementing a new performance management system that involved forced ranking. Many managers, having heard only bad stuff about the process, were understandably nervous.

Our Solution:

Dick Grote spoke at 21st Century’s annual management conference held at the Reagan Library. With wit and good humor he put managers at ease about the process. Finishing with a spirited Q&A session, he left no issue unaddressed.

Successful Result:

21st Century’s managers not only understand the benefits of forced ranking, they are able to communicate comfortably about the process to their staff.