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National Security Agency Case Study

US intelligence organization that collects, processes and analyzes signals intelligence information for foreign intelligence, counterintelligence, and national defense purposes.

Client Need:

Congressional committees HPCI and SSCI mandated NSA to replace its antiquated performance management process with a best practices system. The agency initially attempted this project internally but failed.

Our Solution:

With an internal NSA team, we developed a sophisticated process that included weighting of objectives and provided mandatory objectives for all personnel in leadership jobs. Rollout involved Train-the-Trainer sessions and Senior Executive Service presentations.

Successful Result:

Eleven years after deployment and two changes of administration, the system continues to operate just as designed.