Grote Consulting's ResourcesAn award-winning training program on how to solve people problems.
Respect and Responsibility Training Program
Dick Grote is the on-screen host for the Paramount Pictures/BBP training program that shows how to get problem employees back on track. The Respect and Responsibility integrated instructional system provides everything you need to conduct a successful, high-energy training program for a group, and an absorbing self-study program for new and experienced supervisors.
Respect and Responsibility contains all the materials you need to successfully conduct a training program on solving people problems and handling disciplinary action. Whatever your current disciplinary policies and procedures may be, this training program will teach your supervisors and managers how to bring about significant and sustained change.
Produced by Paramount Pictures, Dick Grote’s Respect and Responsibility series won major awards at both the Charleston Film Festival and the Columbus International Video Festival. It is the single best training program available on how to solve people problems effectively.
Here’s what you get:
- DVD 1 – Avoiding Common Discipline Mistakes (28 minutes)*
- DVD 2 – A Positive Approach to Discipline (27 minutes)*
- A Leader’s Guide for each DVD
- Ten Participant’s Workbooks for each DVD
- PowerPoint masters
- A copy of Dick Grote’s Discipline Without Punishment book
* low-resolution format
DVD 1 – Avoiding Common Discipline Mistakes (28 minutes)
In this DVD, Dick Grote serves as your on-camera host and opens by providing an overview of the challenges of handling disciplinary action effectively. A dramatization of a typical disciplinary discussion follows, where both parties, Steve and Ted, walk away frustrated and discouraged is presented. Before analyzing what went wrong, four powerful vignettes are presented, each illustrating one of the four of the most common sources of legal challenge arising from disciplinary action: Discrimination, Defamation of character, Wrongful discharge and Constructive Discharge. Dick Grote then describes the “Five Classic Questions” that arbitrators, EEO hearing officers, administrative law judges and other third parties always ask to make sure that disciplinary action has been appropriate. A delightful sequence follows in which your supervisors meet their “Neighbor’s Dog” and learn the two goals of every discipline discussion: Solve the problem; Maintain the Relationship. Dick then instructs your managers on how to do a good job of distinguishing clearly between what they want and what they get in the employee’s performance, behavior or conduct including the exact words to use to get the meeting off to a good start. The DVD then returns to Steve and Ted. This time we see the same conversation, but Steve, the supervisor, now uses the techniques and tools just described confidently and competently. Dick Grote closes the DVD by communicating the results of his quarter-century of experience helping managers solve people problem – it’s never easy, but with the approach you’ve just learned, you can do it successfully. To view an excerpt from the series, please choose your preferred bandwidth below. Videos will being playing after you make your selection.
DVD 2 – A Positive Approach to Discipline (27 minutes)
In this DVD, Dick Grote begins by telling the story of a plant that faced incredible discipline problems – employee sabotage, and almost 60 people out of 210 fired in just nine months! Dick reveals how that cesspool of discontent was transformed, simply by using the procedures that participants will learn in this program. The DVD follows a straightforward, step-by-step process. First Dick covers the four steps a supervisor needs to complete Before the Meeting:
- Identifying the specific gap between desired performance and actual performance;
- Determining the good business reasons why the problem must be corrected;
- Pinpointing the logical consequences that the employee can expect if there is no correction in performance; and 4) determining the specific action to be taken to solve the problem.
Each step is illustrated by vignettes that let your supervisors see exactly how the step operates. They’ll see people just like them facing the same kind of problems they face – and doing a good job of dealing with them. Once the problem is clearly identified, we move to the three steps the supervisors needs to take During the Meeting:
- Confirm the appropriateness of the action planned;
- Gain the employee’s agreement to change; and
- Handle all of the mechanics and procedures. Again, for each step your supervisors will see believable models doing exactly what they will be expected to do.
The last part is After the Meeting. Here your supervisors learn the two steps that will assure that problems get solved and stay solved:
- Document and
Each step is illustrated; instructions for exactly what to do are provided by Dick Grote. By taking each of these steps, Dick Grote explains in his summary, you come to achieve the final goal of the process: building respect for yourself as a supervisor and individual responsibility on the employee’s part.
A Leader’s Guide for Each DVD
Each of the two 32-page Leader’s Guides gives you the information you need to conduct a completely successful training program that will have a dramatic effect on enhancing performance management practices in your organization. In the two Leader’s Guides you’ll find:
- A questionnaire for your use in surveying participants about their perceptions about current performance management practices in your organization. (This survey can also be used to demonstrate improvements in your corporate culture resulting from giving your managers the skills to solve people problems professionally.)
- Complete, step-by-step instructions on how to conduct a totally professional program – even if you previously have had no training experience at all. You’ll learn how to prepare for the program, how to use the DVDs, how to conduct the program (with minute-by-minute suggestions in every activity).
- Excerpts from the script so you can follow along without losing track of what’s happening on-screen.
- Questions to ask participants to spark discussion (along with suggested answers for you to share).
- Illustrations of diagrams to consider putting on the flip chart.
- Answers to every activity included in the Participant’s Manual.
- Scenarios for creating practice sessions. • Drafts of disciplinary documentation. • Program evaluation forms. • Summaries of key points from each DVD.
Ten Participant’s Workbooks for Each DVD
For each DVD you’ll receive ten 32-page workbooks to distribute to the supervisors and managers who’ll be attending your program. Each workbook contains:
- Flowcharts of key procedures.
- Scripts from the DVD.
- Opportunities where participants can practice identifying the performance challenges they face and plan for their resolution.
- Examples (lots of them!) of successful usage of the techniques they are learning in the program.
- Tested and proven step-by-step procedures for exactly what they need to do Before the Meeting, During the Meeting, and After the Meeting.
- A model memo for discipline documentation that participants can adapt for any situation.
You’ll get a dozen PowerPoint masters to use during the program. Each slide illustrates one of the key issues of the program (including flowcharts and diagrams).
A Copy of Dick Grote’s Discipline Without Punishment Book
Even without Dick Grote’s book this program is fully self-contained – you don’t have to read a word of the book to do an expert job of conducting the Respect and Responsibility training program. But it’s an enormously valuable reference tool that will help you answer any question that may come up in the session and will make you a superior facilitator.