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City of Dallas Case Study

America’s 9th largest city; 13,000 employees; $2.65 billion budget

Client Need:

After many dry years, finally there were funds for some small merit increases. But how could the City provide honest feedback to all employees and allocate increases appropriately?

Our Solution:

Working directly with the City Manager, we created a performance management process that assessed both behaviors and results and provided a solid basis for compensation changes.

Successful Result:

For the first time ever, the City was able to award differentiated merit increases. And for the first time ever, managers were able to explain to their employees the rationale for the increases.